Acceptable Use Policy

Effective date: July 14, 2025

Last updated: March 28, 2026

This Acceptable Use Policy ("AUP") is part of your agreement with Coderhelm and applies to all users of the Coderhelm website, GitHub App, and dashboard (the "Service"). This AUP describes prohibited and restricted uses of the Service. Violations may result in immediate suspension or permanent termination of your access without prior notice.

1. Prohibited Uses

You may not use the Service to:

1.1 Malicious & Harmful Code

• Generate malware, viruses, ransomware, trojans, worms, or any other malicious software
• Generate code that facilitates unauthorized access to computer systems, networks, or data
• Generate exploit code, vulnerability scanners, or tools designed to attack systems
• Generate code designed to harass, threaten, stalk, or harm individuals
• Generate code that collects personal data without proper consent

1.2 Security & Integrity

• Bypass, circumvent, or test security controls, authentication mechanisms, or access restrictions of the Service or any third-party system
• Attempt to reverse-engineer, decompile, disassemble, or extract the Service's underlying models, algorithms, prompts, or training data
• Probe, scan, or test the vulnerability of the Service without prior written authorization (see Section 4.1 for authorized security research)
• Introduce viruses, worms, or other harmful code into the Service
• Interfere with or disrupt the integrity or performance of the Service

1.3 Intellectual Property & Legal

• Infringe on intellectual property rights, including using the Service to reproduce copyrighted code, proprietary algorithms, or trade secrets without authorization
• Generate code that violates any applicable local, state, national, or international law or regulation
• Use the Service in connection with illegal activities, fraud, or money laundering
• Misrepresent AI-generated code as entirely human-written in contexts where disclosure is required (e.g., certain open-source contributions)

1.4 Abuse & Fair Usage

• Abuse the Service through automated means, including creating fake or duplicate issues to artificially consume runs
• Share, sell, resell, sublicense, or transfer your account, installation credentials, or access tokens to unauthorized parties
• Use the Service in a way that degrades performance, availability, or quality for other users
• Create multiple free-tier accounts to circumvent usage limits
• Use the Service to benchmark or create a competing product

2. Rate Limits & Usage Caps

We enforce per-tenant usage limits to ensure fair access for all users:

• Free tier: 5 runs per calendar month
• Pro plan: 100 runs per calendar month

Runs reset on the first day of each calendar month (UTC). Unused runs do not carry over. If you reach your monthly limit, additional runs will be queued until the next billing cycle, or you may upgrade your plan.

In addition to monthly caps, we may apply per-hour and per-day rate limits to prevent abuse patterns. Pro plan users receive priority queue placement over free-tier users during periods of high demand.

We reserve the right to throttle or temporarily suspend accounts exhibiting usage patterns that significantly deviate from normal development workflows, even if within stated limits.

3. Content Standards

While Coderhelm generates code based on your issue descriptions and codebase, you are responsible for ensuring that your inputs (issue titles, descriptions, comments, and repository content) do not:

• Contain content that is unlawful, defamatory, obscene, or otherwise objectionable
• Attempt to manipulate the AI model into producing prohibited output through prompt injection or adversarial inputs
• Include sensitive credentials, secrets, or personally identifiable information in issue descriptions (use environment variables and secret management instead)

4. Reporting Violations

If you become aware of any violation of this AUP, please report it promptly to abuserequest@coderhelm.com. Include as much detail as possible, including the nature of the violation and any supporting evidence. We will investigate all credible reports and take appropriate action.

4.1 Responsible Disclosure & Security Research

We welcome good-faith security research. If you discover a vulnerability in the Service, please report it responsibly to security@coderhelm.com before disclosing it publicly. Authorized security researchers acting in good faith will not be subject to enforcement action under this AUP, provided they:

• Do not access, modify, or delete other users' data
• Do not degrade the availability of the Service for other users
• Report findings promptly and privately
• Allow reasonable time for remediation before any disclosure

4.2 Copyright & DMCA Takedown

If you believe that content generated through the Service infringes your copyright, you may submit a takedown notice to our designated DMCA agent:

• Email: legal@coderhelm.com
• Subject line: "DMCA Takedown Notice"

Your notice must include: identification of the copyrighted work, the infringing material and its location, your contact information, a statement of good faith belief, and a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner. We will respond to valid DMCA notices in accordance with applicable law.

5. Monitoring & Enforcement

We reserve the right to monitor usage of the Service for compliance with this AUP. We may investigate suspected violations and take any action we deem appropriate, including but not limited to:

• Issuing a warning to the account holder
• Temporarily suspending access to the Service
• Permanently terminating the account and revoking the GitHub App installation
• Reporting illegal activity to appropriate law enforcement authorities
• Pursuing legal remedies for damages caused by the violation

We will make reasonable efforts to notify affected users before or promptly after taking action, unless doing so would compromise security, enable further abuse, or violate applicable law.

5.1 Appeal Process

If your account is suspended or terminated under this AUP and you believe the action was taken in error, you may submit an appeal to appeals@coderhelm.com within 30 days of the enforcement action. Include your account details and an explanation of why you believe the action was unwarranted. We will review appeals in good faith and respond within 14 business days.

6. Consequences of Violation

If your account is terminated for violation of this AUP:

• All access to the Service is revoked immediately
• Any prepaid subscription fees for the remaining billing period are forfeited
• You may be prohibited from creating new accounts or installations
• We may retain records of the violation for security and legal purposes

7. Changes to This Policy

We may update this AUP at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised AUP. If you do not agree to the revised AUP, you must stop using the Service.

8. Contact

Questions about this Acceptable Use Policy? Contact us at:

• Abuse reports: abuserequest@coderhelm.com
• General inquiries: support@coderhelm.com